1. Acceptance of Terms
By accessing and using Product Watch's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
2. Description of Service
Product Watch provides a platform for product safety information management, recall notifications, and communication between manufacturers and consumers. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time.
3. Account Registration
Account Requirements
- You must be at least 18 years old to create an account
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must notify us immediately of unauthorized access
Manufacturer Accounts
Manufacturer accounts require verification of company identity and authority to represent the organization. Misrepresentation may result in immediate account termination.
4. Acceptable Use Policy
You agree not to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit malicious code or viruses
- Attempt unauthorized access to systems
- Submit false or misleading information
- Harass or harm other users
- Use the service for spam or unsolicited communications
- Reverse engineer or copy any portion of the service
5. Subscription and Payment Terms
Billing
- Subscriptions are billed in advance on a monthly or annual basis
- Payment is due at the beginning of each billing cycle
- Failed payments may result in service suspension
- All fees are non-refundable except as required by law
Plan Changes
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the next billing cycle.
Cancellation
You may cancel your subscription at any time. Your account will remain active until the end of the current billing period.
6. Intellectual Property Rights
Our Rights
The Product Watch platform, including all content, features, and functionality, is owned by Product Watch and protected by copyright, trademark, and other intellectual property laws.
Your Content
You retain ownership of content you submit. By submitting content, you grant us a worldwide, non-exclusive license to use, store, and display the content as necessary to provide our services.
7. Service Level Agreement (SLA)
We strive to maintain service availability:
- Professional Plan: 99.5% uptime guarantee
- Enterprise Plan: 99.9% uptime guarantee with custom SLA
- Scheduled maintenance excluded from uptime calculations
- Service credits available for extended outages
8. Warranties and Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:
- The service will be uninterrupted or error-free
- Defects will be corrected
- The service is free of viruses or harmful components
- Results from use will be accurate or reliable
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCT WATCH SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount paid to us in the 12 months prior to the claim
10. Indemnification
You agree to indemnify and hold Product Watch harmless from any claims, damages, or expenses arising from your use of the service, violation of these terms, or infringement of any rights of third parties.
11. Data Protection and GDPR Compliance
For EU users, we comply with GDPR requirements. See our Privacy Policy for details on data processing, rights, and lawful bases for processing.
12. Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Arbitration
Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Class action waiver applies.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent platform notice 30 days in advance. Continued use after changes constitutes acceptance.
14. Termination
We may terminate or suspend your account immediately for violation of these Terms. Upon termination:
- Your right to use the service ceases immediately
- We may delete your account and data
- You remain liable for any outstanding fees
- Provisions that should survive termination will remain in effect
15. Contact Information
Product Watch Legal Department
Email: support@unifiedproductwatch.com
Phone: 1-800-PRODUCT
Address: 123 Safety Street, San Francisco, CA 94105